TL;DR: If you have trouble with your account, send us an email at support@traewelling.de. Please write from the address stored in your account.
Account-related matters are the only ones we handle by email. Everything else goes through GitHub, because it can be followed publicly there. Your account details, on the other hand, have no place in public.
Forgotten password
The login page on traewelling.de has a link that sends you an email to reset your password. There is no need to ask us for that.
No email from us
Whether it is a confirmation email or a password link: check your spam folder first. If there is nothing there, add gertrud@traewelling.de to your contacts and request the email again.
In our experience, addresses from Microsoft (@outlook.com, @hotmail.com, @live.de) run into trouble more often. Our recommendation: use a proper email provider.
Your account is gone
If you have not logged in for a longer period, your account may have been deleted automatically. How exactly this works is described under Deletion of the user account.
We cannot restore deleted accounts.
Deleting your account
You can do this yourself in your settings. What happens to your data is also described under Deletion of the user account.
Revoking access for an app
You can revoke access for third party applications yourself in your settings. How that works is described under Apps.
Write to us
If none of this helps, send us an email at support@traewelling.de.
To help us help you quickly:
- Write from the email address stored in your account. Otherwise we cannot verify that the account is really yours.
- Tell us your username.
- Describe what you did and what happened. A screenshot of the error message helps a lot.
TIP
We will never ask you for your password. Please do not send it to us unprompted either, neither by email nor in any other way.